We define our material themes as the factors that substantively affect our ability to create value for our stakeholders over time. Our material themes determination process is set out below. Management’s materiality determination process and the material themes were approved by the Group Exco and the Audit Committee and finally by the Board.
Materiality determination process
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- Regulatory environment
- Intense competitive landscape
- Customer expectation and experience
- Cyberthreats
- Economic climate
- People skills and expertise
- Evolving technology and ICT market trends
- Climate change (a new material theme in FY2021)
Material themes and risk
- This was based on materiality and the impact assessment performed. Material themes
- Evolving technology
- Unlocking value from the business
- Scaling up the Mobile business
- Spectrum allocation
- Improving customer experience
- Local economic headwinds
- ICT sector and technology
- Intensified competition
- Regulatory environment
Key external themes
- We considered
their interests,
needs and
expectations,
including their
COVID-19-related
concerns.
Engaging with our stakeholders
- Changing legislative and regulatory environment
- Changing market and competitive environment
- Inability to deliver innovative solutions timeously
- Increase in cyberattacks
- Compromised customer experience
- Financial sustainability
- Inability to attract and retain suitable, resilient and healthy workforce to execute Telkom’s strategy
- Supply chain risks
Emerging risks and significant events in FY2021
- Evolving technology
- Unlocking value from the business
- Scaling up the Mobile business
- Spectrum allocation
- Improving customer experience
Chairman's report
Our material themes are similar to FY2020
- Regulatory environment
- Intense competitive landscape
- Customer expectation and experience
- Cyberthreats
- Economic climate
- People skills and expertise
- Evolving technology and ICT market trends
- Climate change (a new material theme in FY2021)
Material themes and risk
Prioritisation process
- This was based on materiality and the impact assessment performed. Material themes
Reviewed Board and subcommittee key discussions
- Evolving technology
- Unlocking value from the business
- Scaling up the Mobile business
- Spectrum allocation
- Improving customer experience
Reviewed strategic risks most significant tothe Group’s ability to achieve strategic objectives
- Changing legislative and regulatory environment
- Changing market and competitive environment
- Inability to deliver innovative solutions timeously
- Increase in cyberattacks
- Compromised customer experience
- Financial sustainability
- Inability to attract and retain suitable, resilient and healthy workforce to execute Telkom’s strategy
- Supply chain risks
Emerging risks and significant events in FY2021
Reviewed our stakeholders
- We considered
their interests,
needs and
expectations,
including their
COVID-19-related
concerns.
Engaging with our stakeholders
Reviewed the external operating environment’s impact on our value creation
- Local economic headwinds
- ICT sector and technology
- Intensified competition
- Regulatory environment
Key external themes