Telkom Integrated Report

4G

fourth generation

5G

fifth generation

ADSL

asymmetric digital subscriber line

AGM

annual general meeting

AI

artificial intelligence

ARPU

average revenue per user

ASA

additional share award

B-BBEE

broad-based black economic empowerment

BEPS

basic earnings per share

Capex

capital expenditure

CAPS

Curriculum Assessment Policy Statements

CEO

Chief Executive Office

CoE

Centre of Excellence

Companies Act

Companies Act, 71 of 2008 (as amended)

CPE

Customer Premises Equipment

DOA

delegation of authority

EBITDA

earnings before interest, tax, depreciation and amortisation

ERM

enterprise risk management

ESD

enterprise and supplier development

ESG

environmental, social and governance

ESOP

employee share ownership plan

Exco

Group Executive Committee

FCF

free cash flow

FSP

forfeitable share plan

FTTH

fibre to the home

FY

financial year

GCEO

Group Chief Executive Officer

GCFO

Group Chief Financial Officer

GDP

gross domestic product

GP

guaranteed package

GRI Standards

Global Reporting Initiative Standards

GSMA

Global System for Mobile Communications Association

HEPS

headline earnings per share

HR

human resources

IAS

International Accounting Standards

ICASA

Independent Communications Authority of South Africa

ICT

Information and communications technology

IEC

International Electrotechnical Commission

IFRS

International Financial Reporting Standards

IFT

Independent Field Technician

IIRC

International Integrated Reporting Council

IoT

Internet of Things

<IR> Framework

Integrated Reporting Framework

ISO

International Organization for Standardization

ISP

internet service provider

IT

information technology

JSE

Johannesburg Stock Exchange Limited

King IV

King IV Report on Corporate Governance™ for South Africa, 2016

KPI

key performance indicator

LED

light-emitting diode

LTE

long-term evolution

LTi

long-term incentive

LTIP

long-term incentive plan

MNO

Mobile Network Operator

NICD

National Institute of Communicable Diseases

NQF

National Qualifications Framework

OHS Act

Occupational Health and Safety Act, 85 of 1993

opex

operating expenditure

OTT

over-the-top

PAT

profit after tax

POPIA

Protection of Personal Information Act, 4 of 2013

PwC

PricewaterhouseCoopers Inc.

RAN

Radio Access Network

Remco

Remuneration Committee

RICA

Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002

ROIC

Return on invested capital

S189

section 189

SD-WAN

software-defined wide area network

SDGs

The United Nations Sustainable Development Goals

SENS

Stock Exchange News Service

SHE

safety, health and environment

SMB

Telkom Small and Medium Business

SME

small and medium-sized enterprise

SMME

small, medium and micro-sized enterprise

STEM

science, technology, English and mathematics

STI

short-term incentive

TCFD

Task Force on Climate-related Financial Disclosures

TGF

Telkom Group Forensics

TGIA

Telkom Group Internal Audit

TRF

Telkom Retirement Fund

TSA

talent Share Award

TSR

total shareholder return

VAS

value added services

VERP

voluntary early retirement package

VSP

voluntary severance package

WOAN

wireless open-access network

WTC

WeThinkCode

Acronyms