Overview of our business

Telkom is a leading information and communications technology (ICT) services provider in South Africa. We offer fixed-line, mobile and data services, information technology (IT) services, financial services property management and mast and tower solutions.

The South African Government owns 40.5% of Telkom¹; 49.2% of our shares are held by institutional shareholders²; 3.7% are treasury shares³; and 6.6% by non-institutional shareholders⁴.

¹	The Department of Communications and Digital Technologies is the shareholder representative of the South African Government with responsibility for state-owned enterprises in this sector.
²	Institutional shareholders consist of various companies, the majority of which are based in South Africa, USA, UK and Europe. Refer to share and debt holding information for further details.
³	The treasury shares belong to Telkom and have not been issued to the public.
⁴	Non-institutional shareholders consist of private and individual investors not in the company sector.

Telkom’s purpose, vision and values

Purpose

Seamlessly
connecting our
customers to a
better life.

Our Vision

To lead in the
converged ICT market
through deep and
credible relationships
and a distinctive
customer
experience by:

Leading in converged solutions

Providing a quality network with unmatched reach

Offering end-to-end digital solutions in the business community

Creating innovative and pervasive broadband consumer services

Being the wholesale provider of choice

Being the best place to work for committed and accountable people

Our values
and culture

A high-performance, values-driven culture is one of Telkom’s keys to future success. Telkom is committed to ethically conducting business based on our core values and acceptable principles. Our values form the foundation of our Group Ethics Handbook.

Telkom has five core values:

Continuous improvement Listen, act, learn and innovate.

We seek continuous improvement and do things quickly, effectively and innovatively. We learn from our mistakes to enhance our performance and become more responsive to customer needs.

Honesty Be real, open and truthful.

We keep our promises and commitments. We tell the truth and are transparent in our dealings with each other, our customers, stakeholders and the broader community.

Accountability “If it is to be, it is up to me.”

We take full responsibility for our actions and deliverables. We do not blame others and always give our best. We are passionate and go the extra mile for customers.

Respect Ensure dignity to all.

Protect the environment. We treat people with courtesy and kindness, and actively listen to others. We value diversity and always seek to understand others.

Teamwork Together we win.

We are team players with a common goal and shared vision. We deliver business results through co-operation and share our knowledge and resources to benefit the business and stakeholders.

Telkom’s operating structure, products and services



This matrix sets out our operating structure and the products and services provided by our business units. Products and services provided by Telkom’s five business units	Openserve	Telkom Consumer	BCX	Gyro	Swiftnet
Connectivity Connectivity through ducted and aerial copper and fibre, satellite, mobile and wireless transmission.
Infrastructure Property, masts and towers solutions to Telkom and third-party clients, data centres and fibre.
The state-of-art next-generation network Networks that employ latest state-of-art and high-speed broadband technology.
Converged ICT solutions Providing converged business ICT services and products which include cloud, software defined wide area network (SD-WAN), augmented reality, virtual reality, blockchain, AI and robotics, as well as converging consumer ICT services such as fibre, mobile, content and financial services.
Digital presence and e-commerce The e-commerce platform supports integrated business solutions for small and medium business customers.

Currently viewing: Overview of our business

Overview of our business

Telkom is a leading information and communications technology (ICT) services provider in South Africa. We offer fixed-line, mobile and data services, information technology (IT) services, financial services property management and mast and tower solutions.

The South African Government owns 40.5% of Telkom1; 49.2% of our shares are held by institutional shareholders2; 3.7% are treasury shares3; and 6.6% by non-institutional shareholders4.

Telkom’s purpose, vision and values

Telkom has five core values:

Telkom’s operating structure, products and services

Products and services provided by Telkom’s five business units

Connectivity

Infrastructure

The state-of-art next-generation network

Converged ICT solutions

Digital presence and e-commerce

The South African Government owns 40.5% of Telkom¹; 49.2% of our shares are held by institutional shareholders²; 3.7% are treasury shares³; and 6.6% by non-institutional shareholders⁴.