We are committed to our purpose of seamlessly connecting our customers to a better life. We aim to make life better for our customers at work and at home, whether they are learning, being entertained, or connecting with friends, family and customers from around the world.
By delivering on our purpose, we will achieve our goal of leading in the converged ICT space, bringing together fixed, mobile and digital services for our customers.
The word “PIVOT” captures our five-pronged strategy and its four Group enablers. It encourages all employees within every team, department and business unit to drive continual change as we seek new ways to serve customers.
Leverage partnerships optimally to support the implementation of the Group strategy
Offer end-to-end converged propositions from connectivity to IT solutions
Become the leading broadband provider in South Africa
Develop operational superiority, which provides a competitive advantage
Modernise and build a state-of-theart network
Seamlessly connecting our customers to a better life
PIVOT captures the transformational changes to our core business in response to the shift from voice to data, from copper to fibre, and from fixed‑line to mobile.
Increasingly, our industry is characterised by diverse digital services, automation and data‑driven decision-making. PIVOT speaks to our moving beyond mere connectivity to IT service solutions and digital ecosystems.
PIVOT aligns with the four SDGs most applicable to our business. Refer to our performance against the SDGs for more information.
We encourage business units to monetise our infrastructure assets as OneTelkom. We monetise, or earn revenue from, our assets by utilising them in deploying mobile and fixed connectivity, data services and a broad portfolio of IT services. We also make our assets available for use by third parties, such as internet service providers (ISPs) and network operators.
We introduced several new OneTelkom initiatives to sweat our assets. These involve collaborating across business units while respecting wholesale and retail boundaries to:
While our operating model is still based on federated business units, our strategic framework emphasises the synergies between them, rather than their separation.
Employees remain the driving force of our business, despite increased digitalisation. We must empower them to cope with the industry's relentless changes and to make decisions at the local level. Therefore, we remain committed to people development and empowerment.
Improved customer experience depends on simplifying and digitising our processes, and we are implementing initiatives to drive this.
Our fourth enabler is sustainable value creation through our ESG-aligned financial framework. Telkom's sustainability depends on our ability to generate cash from operations consistently. This aligns with the need to meet our ESG responsibilities so that we create shared value for the Group and our stakeholders. Refer to our ESG strategy.
FY2025 strategic performance snapshot |
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| Strategic priorities | Why it is a priority | Measures of our progress | FY2023 | FY2024 | FY2025 | Why the measures are important | Target | ||
Partnerships |
P |
Partnerships enable the Group strategy. We seek to simplify and maximise partnership opportunities for the Group. | Revenue from global IT hardware and software partnerships | R1 411 million |
R1 454 million |
R 1 527 million |
It shows the development of new partnerships to complement our core services. | Leverage partnerships optimally to support achievement of the Group strategy. | |
Integrated solutions |
I |
Addressing customers' ICT needs comprehensively requires appropriate access solutions. These solutions must seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud and IoT) IT services and analytics. | Beyond Connectivity revenue and as a percentage of total mobile revenue | R1 177 million (5.8%) |
R1 665 million (7.5%) |
R1 685 million (6.9%) |
They indicate progress in supplementing traditional connectivity with service offerings that resolve customer pain points. | Offer end-to-end converged propositions from connectivity to IT solutions. | |
| Cybersecurity product and service revenue | R454 million |
R522 million |
R469 million |
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| PaaS solution sites | 10 | 59 | 501 | ||||||
Victory in broadband |
V |
We are building new digital services on high-speed data networks. We are accelerating our capability to disrupt the local broadband market by delivering innovative and value-rich solutions. Telkom offers these to residential and commercial customers via the optimal access technology – copper, fibre, fixed wireless, mobile or satellite. | Mobile broadband subscribers in Telkom Consumer | 11.6 million |
12.7 million |
15.2 million |
Continuous growth in data traffic and associated data revenue highlights the increasing demand for data-centric services. | Become the leading broadband provider in South Africa. | |
| Fibre broadband subscribers in Telkom Consumer | 179 500 | 213 400 | 220 669 | ||||||
| Fixed-broadband data traffic (petabytes) | 1 895 | 2 307 | 2 915 | ||||||
| Enterprise next-generation data access revenue in BCX | R1 480 million |
R1 561 million |
R1 770 million |
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Operational efficiency |
O |
In an increasingly competitive world, our success depends on continually improving the efficiency and effectiveness of our operations. | Fibre connectivity rate (%) | 47.4% | 48.5% | 50.4% | They show how we improve customer experience and capital efficiency and reduce the cost of maintaining a large property footprint while generating cash for reinvestment. | Develop operational superiority, which provides a competitive advantage. | |
| NPS in Openserve | 68 | 70 | 72 | ||||||
| Use of AIOps revenue growth | 8% | 9% | 6% | ||||||
| Fibre average time to install (days) | 2.51 | 2.43 | 2.36 | ||||||
Technology innovation |
T |
We aspire to operate with the most scalable and efficient network. To achieve this, Telkom invests in an optimal mix of technologies. | Fibre access connections (number of connections) | 492 812 | 590 527 | 694 630 | They demonstrate the continual investments made to deploy the latest mobile, fixed and digital technologies. | Modernise and build a state-of-the-art, seamless, data-led network that is not easily replicable to sustain our integrated competitive advantage. | |
| Mobile base stations (number of base stations) | 7 546 | 7 738 | 7 909 | ||||||
This section should be read in conjunction with the business unit performance sections starting from Openserve.
By deploying the relevant digital platforms, we enable best-of-breed partners to deliver relevant services quickly and efficiently to our customers.
Telkom, in partnership with the Inclusive Society Institute (ISI) and Constructor University Bremen, launched the 2024 South African Social Cohesion Index (SASCI) research findings in February 2025.
The study showed an overall improvement from 51.7 points in 2023 to 53.3 points in 2024. The research aims to inform policy development and support initiatives for a more cohesive society. This aligns with Telkom's mission to foster socio‑economic growth and stability.
Read more under intellectual capital.
Openserve partnered with Intelsat to upgrade hardware and enhance satellite connectivity at over 900 sites across South Africa.
The partnership allows Openserve to leverage Intelsat's advanced technology to meet evolving connectivity demands.
The project has significantly improved network performance and delivered higher throughputs at lower costs. It is providing more reliable services to businesses and communities, especially in remote areas.
Read more under Openserve productive capital.
We aim to provide value-added services on top of connectivity services.
Openserve was recognised as Analytico's 2025 Preferred Business Fibre Provider in South Africa. This reflects Openserve's delivery of reliable, high‑speed connectivity solutions that empower businesses. Openserve's NPS has also consistently risen each year since 2021.
Telkom Consumer's connectivity revenue, encompassing airtime advances, insurance, content and fintech, continued to grow in real terms and as a proportion of total mobile service revenue.
To support this growth, we launched TelkomLearn, a digital platform that provides access to premium educational resources through accredited partners.
BCX advanced its reimagined strategy, aiming to become a leading everything-as‑a-service (XaaS) provider. BCX offers a unified solution to clients, partnering with public cloud providers like Alibaba, AWS, Microsoft Azure and Huawei. It saw consistent growth in enterprise nextgeneration data revenues.
Swiftnet continued to roll out PaaS solutions for mobile service providers. These solutions shift the responsibility to provide backup power from the service provider to the tower owner.
This reflects our progress in enhancing traditional connectivity with service offerings that address customer pain points.
We aim to build on our strength as a connectivity provider in fixed and mobile to provide data services to a broad range of customers.
Our connectivity services are built on our digital infrastructure assets, which enable the digital needs of corporates, SMMEs and consumers.
This continuous growth in data traffic and associated revenues underscores the rising demand for data.
We aim to build on our strength as a connectivity provider in fixed and mobile to provide data services to a broad range of customers.
Our connectivity services are built on our digital infrastructure assets, which enable the digital needs of corporates, SMMEs and consumers.
Openserve's industry-leading fibre connectivity ratio continues to improve as we transform our fibre investments into revenue-generating households. This will generate cash to cover operating costs and fund future investments, ensuring long-term sustainability.
Openserve's average time to install fibre has steadily decreased due to ongoing process refinements across the installation value chain.
BCX implemented generative AI automation in the call centre and rolled this out to 50 customers. The technology enables us to analyse the quality and sentiments of over 90 000 calls per month in real time and to reduce overall costs. This is just one way in which we are using AI to improve efficiency in operations.
These examples highlight the improvements in our operational efficiency metrics.
We deliver value for our customers by deploying technology optimally to improve the network experience and reduce service costs. This includes:
Telkom supported the Independent Electoral Commission (IEC) in delivering the national elections in May 2024. We hosted the IEC website and provided connectivity to 320 results-capturing sites and 10 results centres. Our extensive network infrastructure and advanced security measures ensured reliable and secure data transmission, safeguarding the integrity of the electoral process.
The consistent increase in Telkom Consumer mobile base stations is fuelled by subscriber growth, rising data traffic and enhancements in network experience.
Openserve is expanding its fibre access connections by building innovative, efficient, resilient and scalable fibre networks.
These are examples of our ongoing deployment of the latest mobile, fixed and digital technologies.
