Telkom Integrated Report

5G

The fifth generation of mobile network technology

AGM

annual general meeting

AI

artificial intelligence

AIOps

artificial intelligence for IT operations

APIs

application programming interfaces

ARPU

average revenue per user

B-BBEE

broad-based black economic empowerment

BEPS

basic earnings per share

BSS

business support systems

capex

capital expenditure

CDP

Carbon Disclosure Project

CoEs

Centres of Excellence

Companies Act

Companies Act, 71 of 2008, as amended

CSI

corporate social investment

CWU

Communication Workers Union

DoA

delegation of authority

EBITDA

Earnings before investment income and finance cost, tax, depreciation, amortisation and writeoffs, impairments and losses

ERM

enterprise risk management

ESD

enterprise and supplier development

ESG

environmental, social and governance

Exco

Group Executive Committee

FCF

free cash flow

FTTH

fibre to the home

FTTx

fibre to the x (x being a placeholder for where fibre will be connected to)

FY

financial year

GCEO

Group Chief Executive Officer

GCFO

Group Chief Financial Officer

GDP

gross domestic product

GHG

greenhouse gas

GHz

gigahertz

GNU

Government of National Unity

GP

Guaranteed Pay

GWh

gigawatt hour

HEPS

headline earnings per share

HR

human resources

IAS

International Accounting Standard

ICASA

Independent Communications Authority of South Africa

ICT

information and communications technology

IFRS

International Financial Reporting Standards

iNPS

interaction net promoter score

IoT

Internet of Things

<IR> Framework

Integrated Reporting Framework

ISO

International Organization for Standardization

ISPs

internet service providers

IT

information technology

JSE

Johannesburg Stock Exchange

King IV

King IV Report on Corporate Governance^TM for South Africa, 2016

kL

kilolitre

KPIs

key performance indicators

KWh

kilowatt-hour

kWp

kilowatt peak

LARR

linear annual reduction rate

LED

light-emitting diode

LTE

long-term evolution

LTI

long-term incentive

MHz

Megahertz

M&A

mergers and acquisitions

MNOs

mobile network operators

MoI

memorandum of incorporation

MV

medium voltage

MW

Megawatts

MWp

Megawatt peak

NPS

net promoter score

NRF

National Research Foundation

OHS

occupational health and safety

opex

operating expenditure

OSS

operational support systems

PaaS

Power-as-a-Service

PAT

Profit after tax

PIVOT

Partnerships, integrated solutions, victory in broadband, operational efficiency, and Technology innovation

ppts

percentage points

PRECCA

Prevention and Combating of Corrupt Activities Act, 12 of 2004

PV

photovoltaic

PwC

PricewaterhouseCoopers Inc.

RCP

representative concentration pathway

Remco

Remuneration Committee

RICA

Regulation of Interception of Communications and Provision of Communication-related Information Act, 70 of 2002

ROIC

return on invested capital

SACU

South African Communications Union

SBTi

Science Based Targets initiative

SDGs

United Nations Sustainable Development Goals

SMMEs

small, medium and micro enterprises

STI

short-term incentive

TCFD

Task Force on Climate-related Financial Disclosures

tCO₂e

tonnes of carbon dioxide equivalent

TGF

Telkom Group Forensics

TGIA

Telkom Group Internal Audit

TPS

Telkom Physical Security

TRF

Telkom Retirement Fund

XaaS

everything-as-a-service

Abbreviations