6. Expenses
6.1 Cost of handsets, equipment, software and directories
 
   Group  Company 
   31 March 
2022 
Rm 
 
31 March 
2021 
Rm 
31 March 
2022 
Rm 

31 March 
2021 
Rm 
Cost of handsets, equipment, software and directories   (5 648) (4 781) (3 589) (2 722)
Cost of handsets, equipment, software and directories increased as a result of higher post-paid and long-term evolution (LTE) sales year on year. The prior year was negatively impacted by COVID-19.        
6.2 Sales commission, incentives and logistical costs
 
   Group  Company 
   31 March 
2022 
Rm 
 
31 March 
2021 
Rm 
31 March 
2022 
Rm 

31 March 
2021 
Rm 
Sales commission, incentives and logistical costs (2 516) (2 425) (2 369) (2 243)
Sales commission, incentives and logistical costs increased slightly as a result of higher commissions due to the growth in the commissionable base.        
6.3 Employee expenses
 
   Group  Company 
   31 March 
2022 
Rm 
 
31 March 
2021 
Rm 
31 March 
2022 
Rm 

31 March 
2021 
Rm 
Employee expenses (8 693) (9 312) (4 528) (4 762)
Salaries and wages (7 590) (7 755) (3 719) (3 466)
Post-retirement pension and retirement fund (refer to note 29) (535) (536) (335) (364)
Post-retirement medical aid (refer to note 29) 150 122 150 122
Post-retirement telephone rebates (refer to note 29) (41) (35) (41) (35)
Share-based compensation expense (refer to note 24) (203) (203) (164) (154)
Other benefits1 (811) (1 117) (750) (1 077)
Employee expenses capitalised to capital projects 337 212 331 212
1 Other benefits include, amongst others, skills development, annual leave, performance incentive,
service bonuses, voluntary employee severance/voluntary early retirement and retrenchment
package costs and termination benefits.
 
6.4 Other expenses
 
   Group  Company 
   31 March 
2022 
Rm 
 
31 March 
2021 
Rm 
31 March 
2022 
Rm 

31 March 
2021 
Rm 
Other expenses (2 315) (2 197) (992) (953)
Included in the other expenses line item are the following expenses:        
Operating expenses (1 934) (1 886) (661) (608)
Sundry expenses1 (211) (147) (62) (80)
Licence fees (377) (370) (360) (354)
Subsistence and travel (33) (18) (19) (8)
Third party service costs (979) (1 055)
Image building and market research costs (55) (48) (54) (49)
Commission (121) (110) (121) (110)
Data procedure expenses (59) (76)
Other (99) (62) (45) (7)
Non-operating expenses (381) (311) (331) (345)
Donations (71) (1) (34) (32)
Losses2 (301) (307) (297) (307)
Other (9) (3) (6)
1 Sundry expenses include, amongst others, consumables, membership fees, project fees, stock write-offs, printing and stationery costs.
2 Losses include losses as a result of theft of copper and fibre lines.
 
6.5 Service fees
 
   Group  Company 
   31 March 
2022 
Rm 
 
31 March 
2021 
Rm 
31 March 
2022 
Rm 

31 March 
2021 
Rm 
Service fees (3 388) (3 316) (2 878) (2 858)
Facilities and property management (2 178) (2 037) (1 842) (1 815)
Consultancy, security and other services (1 210) (1 279) (1 036) (1 043)
6.6 Lease-related expenses
 
   Group  Company 
   31 March 
2022 
Rm 
 
31 March 
2021 
Rm 
31 March 
2022 
Rm 

31 March 
2021 
Rm 
Lease-related expenses (168) (487) (95) (449)
Included in lease-related expenses is an amount of R8 million (31 March 2021: R54 million) for Group and Rnil (31 March 2021: Rnil) for Company related to short-term leases as well as month-to-month leases that are non-strategic in nature. Of the total amount, low-value leases consist of Rnil (31 March 2021: Rnil) for Group and Company. Lease renewals were fast tracked resulting in leases, that were previously expensed as month-to-month, being renewed for a fixed period. These leases have been capitalised to right-of-use assets and lease liabilities and are no longer accounted for as month-tomonth, resulting in the decrease in lease-related expenses. This resulted in an increase in the right-of-use asset and lease liability.        
6.7 Depreciation, amortisation, impairments and write-offs of non-financial assets
 
   Group  Company 
   31 March 
2022 
Rm 
 
31 March 
2021 
Rm 
31 March 
2022 
Rm 

31 March 
2021 
Rm 
Depreciation, amortisation, impairments and write-offs of non-financial assets (6 975) (6 870) (6 872) (6 863)
Depreciation of property, plant and equipment (4 713) (4 918) (4 298) (4 546)
Depreciation of right-of-use assets (1 184) (947) (1 643) (1 416)
Amortisation of intangible assets (831) (805) (729) (708)
Write-offs and impairments of property, plant and equipment and intangible assets (247) (200) (202) (193)
   
 
   Group  Company 
The estimated useful lives assigned to groups of property, plant and equipment are: 2022 
Years 
 
2021 
Years 
2022 
Years 

2021 
Years 
Freehold buildings 5 to 50 5 to 50 5 to 40 10 to 40
Network equipment        
Cables 4 to 30 4 to 30 4 to 30 4 to 30
Switching equipment 5 to 18 5 to 18 5 to 18 5 to 18
Transmission equipment 5 to 20 5 to 18 5 to 20 5 to 18
Other 2 to 20 2 to 18 2 to 20 2 to 18
Support equipment 5 to 12 5 to 13 5 to 10 5 to 13
Furniture and office equipment 5 to 15 5 to 15 11 to 15 11 to 15
Data processing equipment and software 3 to 10 3 to 10 5 to 10 5 to 10
Telkom support services equipment 2 to 20 2 to 20 2 to 20 2 to 20
   
 
   Group  Company 
The expected useful lives assigned to intangible assets are: Years  
Years 
Years
Years 
Software and licences 3 to 10 3 to 10 5 to 10 5 to 10
Trademarks, copyrights and other 5 to 13 5 to 13 5 to 13 5 to 13
 

During the year, the Group reassessed the useful lives on various property, plant and equipment assets. The reassessment takes into account the Group’s current capex strategy and changes in the technological environment. The reassessment of useful lives decreased the depreciation expense by R508 million (31 March 2021: decrease of R110 million) and decreased the amortisation expense by R28 million (31 March 2021: increase of R66 million) at a Company level and decreased the depreciation expense by R514 million (31 March 2021: decrease of R120 million) and decreased the amortisation expense by R28 million (31 March 2021: increase of R62 million) at a Group level. Depreciation for future periods is expected to increase by R508 million for Company and by R514 million for Group. Amortisation for future periods is expected to increase by R28 million for Company and Group. Refer to notes 2.4.1 and 2.5.13 for the related accounting policies.